The casino also argued they employed an ordinary reply for all self-exclusion requests, which may have resulted in misunderstanding. We experienced concluded the casino was not aware of the player's gambling issue, consequently, the lifting of your self-exclusion was common method, and the situation was rejected.

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The player from Singapore experienced requested self-exclusion from winbox On line casino for 5 several years due to a gambling addiction. Having said that, that they "winbox copyright had requested to possess the self-exclusion lifted ahead of the period was in excess of, which resulted in severe losses. They thought the casino must have enforced the Original self-exclusion interval. The participant had furnished video clip proof and screenshots of their interaction Along with the On line casino, even so the On winbox android - copyright download line casino claimed the participant experienced not explicitly mentioned they'd a gambling trouble when requesting self-exclusion.

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